Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image
Received 12 February 2014; revised 16 March 2014; accepted 24 March 2014
Autor : Leila Rahmani-Nejad1*, Zahra Firoozbakht2, Amin Taghipoor3
Copyright © 2014 by authors and Scientific Research Publishing Inc.
This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/